Shopping T&C

Thank you for shopping with Power to Make. We believe that everyone should have access to beautifully designed and well-thought-out objects. If you enjoy our products, please like us on our facebook page or follow us on Instagram

Our shop accepts PayPal and all major credit cards (no Amex or Diners – sorry). We use SSL encryption technology through a third-party online shopping service (FoxyShop); all payment is processed via their secure network, so we do not store or have access to your payment detail. We accept EFTPOS, credit card and cash payments at our workshop. You may pay by bank transfer; our details can be found in the quotation we emailed to you.

Free Shipping
Most of our smaller items are shipped for free. We use a Courier Service (Courier Please) for the majority of deliveries, although depending on your location, we may use Aust Post to keep postage costs down. Items are not always tracked; if you like your items trackable, please get in touch with us for additional delivery costs. Our courier service may leave the parcel on your doorstep if it does not fit into the letterbox; if you do not want this, please let us know.

Please note that we do not do gift wrap but will be happy to put in a compliment slip with a personalised message. Let us know the message you want us to include after you check out; quote your purchase reference number and drop us the message via Contact Us.

Large Items
We cannot offer free shipping for the larger furniture items, and we encourage you to collect them from our workshop in Preston (20min drives from Melbourne CBD). Our workshop is open by appointment only, so just let us know when you want to collect your item, and we shall do our best to ensure it is ready and waiting for you. Our workshop is open on some weekends as well, so just ask.

Phone Order
If you prefer to order our products over the phone, please feel free to give us a call. However, our phone is not manned, and we may not always hear it ring over the noise of our workshop; please leave a message, and we shall get back to you as quickly as possible.

Dispatch time
We aimed to dispatch most orders within 2 to 3 working days. Furniture order is usually made to order as we keep limited stock in our workshop. This makes our business more efficient and therefore passes on the saving to you. For furniture orders, please allow 7 to 10 working days; we will email you an estimated time once your order is placed.

Christmas closure period: Holiday closure is updated on our Contact US page.

Refunds and Exchanges
We believe in our product 100%, so if you change your mind, please contact us to arrange to return your refund within 7 days of receiving your item. Items will need to be in the same condition as they were sent out to you. We cannot refund shipping and packaging costs, and you will need to pay for the return shipping cost. We will process the refund as soon as we receive the goods in their original condition.

If the items are not as described on the listing, you can return the items, and we will gladly pay for the shipping cost.

Power to Make also trades as LLDS; ABN:18443085166